Behind Verdexia there are people, not a chatbot.
You write to support. A bot answers, doesn't understand you, and nothing gets solved. We got tired of it. So at Verdexia, you deal with people, person to person.
We got tired of arguing with bots.
A bot that doesn't understand you
You explain it once, twice, three times. The answer never matches the question.
A problem that never gets solved
Endless loops, canned replies, tickets closed without being solved.
And still, no one to talk to
After all that, you can't reach a single person.
After so many years of living this as customers, we decided to build the support we always wanted to receive: a real person who listens, understands and fixes it. That is Verdexia: person to person.
We also saw the other side: for many companies in Europe, hiring a good customer support or account management person is slow and expensive. We give you that person, without the hiring.
The people behind Verdexia
Laura [PENDIENTE: apellido]
Customer support and account managementMore than 10 years in customer support and account management at some of the best-known international technology and digital companies. She knows what a good answer feels like from both sides of the screen. She leads customer support and account management at Verdexia.
[PENDIENTE: nombre]
Sourcing and expansionMore than 5 years in international sourcing and market expansion, with years of night shifts and clients across Asia and Latin America. He leads sourcing and expansion at Verdexia.
What person to person means
A person reads it
Your message is read and answered by a real person, not matched to a template.
A person owns it
One direct contact follows your case from the first message to the solution.
A person picks up
Email, chat or phone, as agreed. No menus, no loops.
How we work
You write to us
Email us and we reply within 24–48 hours.
We agree it together
Hours, channels (email, chat, phone) and scope, including evenings, weekends or nights if you need them.
We start in your tools
You get one direct contact. No bots, no auto-replies.
No long contracts. No lock-in.
We work month to month, with one or two months notice. No multi-year agreements: you stay because it works, not because you are tied in.
Month to month
Pay for what you use, when you use it.
1–2 months' notice
Simple to start, simple to stop.
No multi-year contracts
No small print, no surprises.
Where we come from
We are a group of people who have lived in Spain and Ireland, and who now live in Sweden. We work in Spanish and English, and for years we have worked with clients in Asia, Latin America and beyond, including night shifts.
Let's talk, person to person.
Write to us and we reply within 24–48 hours. No commitment.